WATCH WHAT WE DO FOR LENDERS

We provide dedicated functional teams that manage each service stage.

• 1. Document Management
  • Hardcopy documents and data files are received from insolvency practitioners for all new and existing cases

  • Standard documents are screen scraped, data validated and entered onto the case management system

  • Non-standard documents are manually entered

  • Data files including XML are processed and data validated

  • Quality Management Assurance checks are done to provide accuracy oversight

  • Hardcopy documents are securely shredded
• 2. Case Review
  • Guided assessment of consumer circumstances including financial affordability check

  • Guided assessment of assets

  • Query management and negotiation with insolvency practitioner

  • Guided application of creditor decisioning rules and case fee modifications

  • Voting on behalf of clients and production of auditable decisioning sheet specific to each case
• 3. Case Activation
  • Check Post-set up review of the case arrangement

  • Validation of client voting instructions

  • Case value lock-in and account balance confirmation
• 4. Account Status Management
  • Ongoing management of documentation and data updates within account lifecycle

  • Status updates and exceptions management
• 5. Payment Processing
  • High volume, high complexity payment management

  • Automated BACS and cheque processing

  • High frequency and tailored client distribution

  • Intelligent and accurate data matching
• 6. Case Closure
  • Calculation of actual returns vs expected returns

  • Query and exceptions chasing

  • Vulnerable consumer notification for failures
• 7. Data Cleansing
  • Account level reconciliation programmes with client and suppliers

  • Daily data cleanse scripts

  • Targeted data activities to test and remedy data variations
• 8. Conduct Risk Investigations
  • Core team responsible for co-ordinating and targeting supplier and internal conduct risk investigations

  • Fed by multiple data sources including consumer journey analytics, Quality Management Assurance and Exceptions reports